Frequently Asked Questions 常问问题
How can I know more information on a product? 我想了解有关产品的更多信息？
How do I return my item? 我该如何退货呢？
- Attach the Return Label, and a signed Return Note if you received one, to the outside of your Hung.click box.
- Place any unwanted items with all original packaging inside the Hung. click the box and leave it open for the courier to check the contents.
- Keep a copy of the Return Label, as you can check the delivery status of your parcel with our carrier using the tracking number provided.
Your returned item must arrive at the Hung. click partner boutique or brand it was ordered from no later than 12 days after your delivery date. You will be responsible for paying for your own shipping costs for returning your item. The cost of return shipping will be excluded from your refund.
Please click here for full details of our Returns Policy.
- 将退货运单附在click 的原快递盒外。
所有符合退货政策的订单，退回的商品须在签收后的 12 天内，退还至相关的 Hung.click合作精品店或品牌方。您需支付自己的运输费用。退货运费不包括在退款中。
Can I cancel my order? 我能取消我的订单吗？
Yes, you might be able to cancel items before so long as the merchandise has not yet entered the packaging or shipment phases. Please contact email@example.com to make changes to an existing order. Once your order is confirmed, it will be dispatched within 2 business days. So if the order is dispatched, you may not be able to make any amendments or cancel your order. In this instance, you would have to return your order once you’ve received it, in accordance to Returns Policy.
What is Hung.click refund policy? Hung.click 的退款政策是？
Once your return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label. If you are eligible, we may be able to issue your refund as Hung.click credit if you prefer; the amount will effortlessly apply at checkout the next time you shop with us.
When will I receive my item? 我什么时候可以收到我的商品呢？
Hung.click orders are delivered Monday to Friday between 9 am and 5 pm. Domestic orders will be delivered by P2P or Pgeon, and international orders will be delivered by DHL, J&T Express or SF Express. Delivery takes within 3-14 business days, depending on your location and the chosen shipping method. Please keep in mind that our shipping times should be used as a guide only and are based on the time from dispatch.
Hung.click 订单会在周一至周五 09:00-17:00 之间直接送达您府上。国内订单将通过P2P和Pgeon标准配送，国际订单将由DHL, J&T Express 和 顺丰速运标准配送。下单后的 3-14个工作日内收到商品。请注意配送时间只能作为参考，并根据下单时间计算。Hung.click无法承担有关清关手续或支付问题所造成的延误。
How can I track delivery? 我如何跟踪订单？
After placing an order, you will receive an email containing all the details. We may also be in touch if we need further information to verify your payment. Once your order is confirmed, it will be dispatched within 2 business days.
Depending on your location and chosen shipping method, delivery takes 3-14 business days after it’s dispatched. We will keep you updated with tracking information and estimated delivery date.
How much will I be charged for shipping? 运费是多少？
As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items. 根据每个订单包裹的大小、重量和配送目的地不同，运费会有所区别。
Will I need to pay taxes and duties? 我需要付关税或其他税费吗？
Every country has different customs laws and your product may incur other charges whilst in transit. Hung.click is NOT responsible for these charges. But we will do our best to send it to you the cheapest, fastest and safest way we can.
If you are ordering from within your own customs zone or region, import duties will not be applicable however you may need to pay VAT or local sales taxes.